Terms of Service

1. Parties and Acceptance

By accessing or using the Services, you represent and warrant that: (a) you are 18 years of age or older; (b) you have the authority to bind the entity you represent, if applicable; (c) your use of the Services will comply with these Terms and all applicable laws; and (d) you have read and understood our Privacy Policy.

If you do not agree to these Terms, do not access or use the Services.

2. Description of Services

GarageArc provides cloud-based shop management software designed for auto repair shops, including the following capabilities where included in your plan:

• Work order and repair order management
• Digital vehicle inspections
• Estimates, invoicing, and payment collection workflows
• Parts and inventory management
• Customer relationship management and two-way communication
• Technician time tracking and scheduling
• Reporting and business analytics
• Third-party integrations, such as parts suppliers, accounting software, and review platforms

We reserve the right to add, modify, or discontinue features at any time. If we make a material change to core functionality for active subscribers, we will provide reasonable advance notice when practicable.

3. Account Registration and Security

3.1 Registration Information

You must provide accurate, current, and complete information when registering for an account and keep that information updated.

3.2 Credentials

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. GarageArc credentials are non-transferable.

3.3 Unauthorized Access

You must promptly notify GarageArc at [email protected] if you suspect unauthorized access to or use of your account.

3.4 Authorized Users

You may add authorized users, such as employees and team members, to your account. You are responsible for all actions taken by authorized users under your account.

3.5 Account Scope

Each account is associated with a single business entity. Use of one subscription to manage multiple unaffiliated businesses is prohibited unless your plan expressly permits multi-location or enterprise use.

4. Subscription Plans and Fees

4.1 Subscription

GarageArc offers paid subscription plans as described on our Pricing page. Subscriptions are billed on a monthly or annual basis as selected during sign-up or renewal.

4.2 Free Trial

We may offer a free trial period. At the end of the trial, your account may automatically convert to a paid plan unless you cancel before the trial expires. A valid payment method may be required to initiate a free trial.

4.3 Automatic Renewal

Your subscription automatically renews at the end of each billing period unless you cancel it before the renewal date. By subscribing, you authorize GarageArc to charge your payment method on a recurring basis.

4.4 Price Changes

We may change subscription fees upon at least 30 days' written notice. Your continued use of the Services after a price change takes effect constitutes your acceptance of the updated pricing.

4.5 Taxes

Subscription fees do not include applicable sales, use, value-added, or similar taxes unless expressly stated otherwise. You are responsible for such taxes to the extent required by law.

4.6 Payment Processing Fees

If you use GarageArc integrated payment processing features, additional transaction fees may apply as described in the applicable payment processing terms, processor documentation, or plan details.

5. Cancellation and Refunds

You may cancel your subscription at any time through your account dashboard or by contacting [email protected].

• If you cancel a monthly plan, access continues through the end of the current billing period. No refunds are issued for partial billing periods.
• If you cancel an annual plan, access continues through the end of the current annual term. GarageArc does not provide prorated refunds for unused months except as required by applicable law or stated in a written agreement.
• GarageArc reserves the right to suspend or terminate accounts for cause, including violation of these Terms, fraud, abuse, or platform security risk. In cases of termination for cause, no refund will be issued.

6. Data and Content

6.1 Your Data

You retain ownership of the data, records, and content you submit to the Services ("Client Data"), including customer records, repair orders, and financial data. GarageArc processes Client Data on your behalf as a service provider.

6.2 License to GarageArc

You grant GarageArc a limited, non-exclusive license to process, store, transmit, and display Client Data solely as necessary to provide, secure, support, and improve the Services.

6.3 Data Accuracy

You are solely responsible for the accuracy, quality, legality, and appropriateness of all Client Data submitted to the Services.

6.4 Data Export

You may export Client Data in supported formats available within the platform. Following account termination or cancellation, GarageArc may make Client Data available for export for a limited post-termination period, generally up to 90 days, after which data handling will follow our Privacy Policy and applicable law.

6.5 Aggregated Data

GarageArc may use de-identified, aggregated, and anonymized data derived from use of the Services for benchmarking, product improvement, and industry research, provided that such data cannot reasonably be used to identify you or your customers.

7. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services to violate applicable federal, state, local, or foreign law or regulation.
• Transmit, store, or display fraudulent, harassing, defamatory, obscene, or otherwise unlawful or objectionable content.
• Attempt to gain unauthorized access to any portion of the Services, other user accounts, or GarageArc systems or networks.
• Use bots, scrapers, crawlers, or other automated means to access or extract data from the Services without prior written consent.
• Reverse engineer, decompile, or attempt to derive the source code of the platform, except where prohibited from restriction by applicable law.
• Resell, sublicense, lease, or otherwise transfer your subscription to a third party.
• Use the Services to send unsolicited communications or violate telecommunications, privacy, or anti-spam laws.
• Introduce malicious code, viruses, worms, or other harmful software into the platform.
• Use the Services in a manner that could disable, overburden, impair, or compromise our infrastructure.

8. Intellectual Property

8.1 GarageArc Intellectual Property

GarageArc and its licensors own all right, title, and interest in and to the Services, including the software, platform, design, content, trademarks, logos, and related intellectual property. These Terms do not transfer any ownership rights to you.

8.2 Limited License

GarageArc grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services during your subscription term solely for your internal business operations and in accordance with these Terms.

8.3 Feedback

If you provide GarageArc with suggestions, ideas, or feedback about the Services, you grant GarageArc a royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, and incorporate that feedback without any obligation to you.

9. Third-Party Integrations

The Services may integrate with third-party platforms, applications, and services, such as QuickBooks, supplier systems, payment processors, and vehicle data providers. GarageArc is not responsible for the performance, availability, or data practices of third-party services. Your use of third-party integrations is governed by those parties' own terms and privacy policies. Disabling or losing access to a third-party integration does not entitle you to a refund or service credit unless expressly stated in writing.

10. Uptime and Service Levels

GarageArc targets commercially reasonable availability for the platform, excluding scheduled maintenance windows, emergency maintenance, force majeure events, and third-party outages beyond our reasonable control. We will provide advance notice of planned maintenance when practicable through in-app notice, email, or both.

GarageArc does not warrant uninterrupted or error-free operation of the Services. Service credits, if any, are available only where expressly described in a separate written service level agreement or enterprise plan commitment.

11. Confidentiality

Each party agrees to protect as confidential any non-public information disclosed by the other party in connection with the Services that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

This obligation does not apply to information that: (a) is or becomes publicly available through no breach of these Terms; (b) was lawfully known to the receiving party without restriction before disclosure; (c) is lawfully received from a third party without restriction; or (d) is independently developed without use of the disclosing party's confidential information.

12. Warranties and Disclaimers

GarageArc represents that it will provide the Services in a professional and workmanlike manner consistent with generally accepted industry standards.

Except as expressly set forth above, the Services are provided "as is" and "as available" without warranty of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, or accuracy.

GarageArc does not warrant that the Services will be free from errors, that defects will be corrected within any specific timeframe, or that the Services or supporting systems will be free from viruses or other harmful components.

13. Limitation of Liability

To the maximum extent permitted by applicable law, GarageArc and its officers, directors, employees, contractors, agents, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to the Services or these Terms.

GarageArc total cumulative liability arising out of or related to these Terms will not exceed the greater of: (a) the amounts you paid to GarageArc during the three months immediately preceding the event giving rise to the claim; or (b) one hundred U.S. dollars (USD $100).

Some jurisdictions do not allow the exclusion or limitation of certain damages or liabilities, so portions of the above limitations may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless GarageArc and its officers, directors, employees, agents, affiliates, and licensors from and against claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to: (a) your use of the Services in violation of these Terms; (b) your Client Data; (c) your violation of applicable law or third-party rights; or (d) the acts or omissions of your authorized users.

15. Term and Termination

15.1 Term

These Terms are effective from the date you first access the Services and continue until your subscription or access is terminated.

15.2 Convenience Termination

Either party may terminate these Terms for convenience consistent with the cancellation provisions in Section 5.

15.3 Immediate Suspension or Termination

GarageArc may suspend or terminate access immediately if: (a) you materially breach these Terms; (b) continued access poses a security or legal risk to the platform, GarageArc, or other users; (c) you become subject to bankruptcy, insolvency, or similar proceedings; or (d) suspension or termination is required by law.

15.4 Survival

Upon termination, your right to use the Services will cease. Sections relating to fees owed, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, governing law, arbitration, and other provisions that by their nature should survive will remain in effect.

16. Modifications to Terms

GarageArc reserves the right to modify these Terms at any time. We will provide at least 15 days' advance notice of material changes by email, in-product notice, or both. Your continued use of the Services after the effective date of modified Terms constitutes your acceptance of the updated Terms. If you do not agree, you must stop using the Services and cancel your subscription before the changes take effect.

17. Governing Law and Venue

These Terms are governed by the applicable federal laws of the United States and, to the extent not preempted, the laws of the U.S. state governing GarageArc LLC as the contracting entity, without regard to conflict-of-law principles.

Subject to the arbitration provisions in Section 18, any dispute not required to be arbitrated will be resolved exclusively in a court of competent jurisdiction over GarageArc LLC, and each party consents to that court's jurisdiction and venue except where prohibited by applicable law.

18. Arbitration Agreement and Class Action Waiver

18.1 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services that cannot be resolved informally shall be settled by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, except where applicable law prohibits mandatory arbitration.

18.2 Class Action Waiver

You and GarageArc agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, consolidated, collective, or representative proceeding.

18.3 Opt-Out

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing [email protected] with the subject line "Arbitration Opt-Out" and sufficient information to identify your account.

18.4 Exceptions

Either party may seek injunctive or other equitable relief in court to prevent actual or threatened unauthorized use of intellectual property, misuse of confidential information, fraud, or security abuse.

19. General Provisions

19.1 Entire Agreement

These Terms, together with the Privacy Policy, any applicable order form, and any addenda or plan-specific terms, constitute the entire agreement between you and GarageArc regarding the Services.

19.2 Severability

If any provision of these Terms is found unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force.

19.3 Waiver

GarageArc failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

19.4 Assignment

You may not assign your rights or obligations under these Terms without GarageArc prior written consent. GarageArc may assign these Terms without restriction in connection with a merger, acquisition, corporate reorganization, or sale of assets.

19.5 Notices

GarageArc may send notices to the email address associated with your account, through the platform, or both. Legal notices to GarageArc should be sent to [email protected].

20. Messaging Terms

By voluntarily providing your mobile number and opting in, you agree to receive GarageArc transactional and customer-care messages related to demos, account follow-up, estimates, approvals, reminders, and service communications.

• Message frequency varies based on your requested interactions and service activity.
• Message and data rates may apply according to your carrier plan.
• Opt out at any time by replying STOP.
• Help is available by replying HELP or contacting [email protected].
• Carrier disclaimer - Carriers are not liable for delayed or undelivered messages.
• Purchase condition - Consent to receive messages is not a condition of purchasing GarageArc software.

21. Contact

If you have questions about these Terms, account billing, or legal notices, contact GarageArc LLC using the addresses below.